Equal Opportunity Schools seeks an innovative, equity-driven, and highly motivated Technical Support Manager. We are a national not-for-profit organization with a mission to ensure that students of color and low-income students have equal access to America’s most academically challenging high school programs, and that they succeed at the highest levels.
Reports To: Director of IT, Operations
Location: Fully Remote
Employment Type: Exempt Full-Time
Benefits Offered: Medical, Dental, Vision, Disability, Life, Retirement (403(b)), 5 weeks of PTO, phone, professional development funds
The Technical Support Manager oversees the teams responsible for ensuring the necessary tools, reports, training, and data analyses are available and accessible the organization and that the data needs of EOS Clients are met in order to implement the program model. This includes managing the collection of data, both directly from Districts and Schools as well as administering all external surveys, developing and creating reports that are scalable and sustainable, and facilitating requests for data analyses. This role is also a key collaborator with the CIO and Partnership Leadership representing the Client and Partnership stakeholders in providing product requirements and prioritization.
Desired Skills & Experiences:
This job might be for you if:
You are committed to equity. You steadfastly believe that students of color and low-income students should have opportunities to access and succeed in the most academically rigorous high school programs. You understand that working for equity is a continual journey and you are motivated by a passion for that journey.
You enjoy working collaboratively with others. You recognize that working with a diverse team of individuals with varying roles and skills can be challenging, but you enjoy this challenge. You work to find creative solutions to best fit a wide range of contexts, needs, uses, and timelines.
You love to learn and grow. You are always looking to improve and to develop new skills, and welcome constructive feedback that helps you get there. You’re excited to learn from other perspectives that will inform your thinking, and to contribute to others’ learning.
You are comfortable working in a dynamic, growing organization. Equal Opportunity Schools has experienced incredible growth and success in our 10+ years of existence, but we don’t have it all figured out. You’re excited to take on the challenges that come with a relatively young organization, evolving internal systems and structures, and long-term visions that are still works in progress.
Interested applicants should submit a CV and respond to the questions in the application.
Equal Opportunity Schools is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action Employer.
Equal Opportunity Schools considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law. Equal Opportunity Schools provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures and/or process.
About Equal Opportunity Schools:
Equal Opportunity Schools partners with school, district, county, state, and national leaders to identify students to close race and income enrollment gaps, in AP and IB programs, while maintaining or increasing the success of these programs. Likewise, EOS ensures students of all backgrounds have equal access to America’s most academically intense high school programs—and particularly that low-income students and students of color have opportunities to succeed at the highest levels. Watch: What we do – Watch: Superintendents’ Experience with EOS.
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